reel 7 | Privacy Policy and How We Protect Your Data

Our Privacy Commitment

Steps Reel 7 takes to protect your personal information

SSL Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption — no one can intercept it in transit.

No data is shared with third parties

Your personal data is never shared with third parties for sale or marketing purposes. Your information is completely safe with us.

Secure Data Storage

All data is stored on encrypted servers, with regular backups and security audits in place.

Minimal Data Collection

Only the information strictly necessary is collected. No excessive or irrelevant data is requested.

Your Control

You always have the right to view, correct, or request deletion of your personal data.

Marketing Opt-Out

You can opt out of promotional SMS or emails at any time — a single message is all it takes to unsubscribe.

Introduction

Welcome to Reel 7. When you use our platform, you share certain information with us — some deliberately, some automatically. This Privacy Policy clearly explains how that information is collected, where it is stored, how it is used, and what rights you have.

Reel 7 believes transparency is the foundation of trust. That is why this policy is written in plain, simple language rather than complex legal terms — so every user can easily understand it.

Our Commitment: Your personal data is never sold, rented, or exchanged. Keeping your information secure matters to us more than any commercial gain.

By using the Reel 7 platform, you are considered to have accepted this Privacy Policy. If you disagree with any part of it, please discontinue use of the platform and contact us.

What information is collected Details

Reel 7 collects two types of data — what you provide directly, and what is automatically gathered while you use the platform.

What You Provide Directly

Data Type	When It's Collected	Mandatory?
Full Name	At Registration	Yes
Mobile Number	Registration & OTP verification	Yes
Date of Birth	At Registration	Yes
National ID	During KYC Verification	On Withdrawals
Mobile Banking Number	At the time of payment	In Transactions
Support Chat Messages	When contacting support	Optional

Automatically Collected Data

The following information may be collected automatically while you use the platform:

Your device's IP address and approximate location.
Browser and operating system type.
Pages visited and time spent, as well as where you clicked.
Session duration and login details.
Gaming history and betting data (linked to your account).

This automatic data collection is primarily used to maintain platform security, prevent fraud, and improve service quality.

How your information is used

Reel 7 uses the information it collects solely for the following purposes:

Account Management: To create and manage your account.
Payment Processing: To process deposits and withdrawals securely.
Identity Verification (KYC): To prevent fraud and money laundering.
Customer Support: To respond to your complaints or queries.
Security: To detect and prevent suspicious activity.
Platform Improvement: To analyse user experience and improve our services.
Promotional Communications: To send you offers and updates, only with your consent.
Legal Obligations: To meet regulatory authority requirements.

Important: Your data is never sold to advertising companies. Contact support at any time to opt out of promotional messages.

Who Your Data Is Shared With

Reel 7 does not sell your information. However, certain data may be shared in the limited circumstances outlined below:

Third Parties	What Data	Reason
Mobile Banking (bKash/Nagad/Rocket)	Mobile number, transaction amount	Payment Processing
KYC Verification Services	Name, date of birth, identity document	To verify your identity
Cybersecurity Services	IP address, device information	Fraud Prevention
Legal Authorities	By Order	Legal Obligations

These third parties receive data only for specific purposes and are not permitted to use it for their own ends. They are contractually bound to uphold Reel 7's privacy standards.

Data Protection Measures

Reel 7 uses industry-standard technology to protect your data. Our security layers include:

Transmission Encryption: TLS 1.3 encryption is applied to all data transfers.
Storage Encryption: All sensitive data stored on our servers is encrypted.
Access Control: Only authorised personnel can access data, and only to the extent required.
Regular Security Audits: External security experts regularly audit our systems.
OTP Verification: Mobile OTP is required for login and critical account activities.
Intrusion Detection: Suspicious login attempts are blocked automatically.

No system on the internet is 100% impenetrable. That said, Reel 7 always strives for the highest level of protection. In the event of a security breach, affected users will be notified as quickly as possible.

How long your information is retained

Reel 7 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Account Information: For as long as your account is active, and up to 5 years after closure.
Transaction Details: A minimum of 5 years, as required by financial regulations.
KYC Information: Up to 7 years (regulatory requirement).
Support Chat: 1 year after the issue is resolved.
Cookie & Analytics Data: Up to 13 months.

Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you.

Cookies Policy

The Reel 7 website uses cookies — small files stored in your browser that help the platform remember your preferences and improve your experience.

These cookies are essential for maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the platform from functioning correctly. Duration: until end of session or a maximum of 30 days.

Anonymous statistics on which pages users visit and where they click are collected to help improve the platform. These cookies do not store personal information. Duration: up to 13 months.

To remember your language preference, game choices, and interface settings, personalizing your experience. Duration: up to 6 months.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

Your Right to Control Your Data

Reel 7 believes you should have full control over your own data. The following rights are yours — contact our support team to exercise any of them:

Right to Access

You can request to know what personal data we hold about you.

Right to Rectification

You can correct any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted when closing your account.

Right to Restrict Processing

You can ask us to stop using your data for specific purposes.

Right to Data Portability

You may request a copy of your personal data.

Right to Object

You may object to marketing or specific uses of your data.

How to Exercise Your Rights: Reach out via live chat or email us at support@reel7.app. We typically respond within 7 business days.

Protection of Minors

Reel 7 strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and age is confirmed through the KYC process.

If a minor is found to have opened an account, it will be closed immediately upon detection and the relevant guardian will be notified. We do not knowingly collect data from minors.

A note for parents: please make sure minors cannot access Reel 7 on your devices.

Policy Updates

Reel 7 may update this Privacy Policy from time to time. For any significant changes, users will be notified via SMS to their registered mobile number or through a platform notification. The date of the latest update is always shown at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request account closure.

Contact Us

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please get in touch with us:

Live Chat

Write to us at privacy@reel7.app or support@reel7.app. You'll receive a reply within 48 hours.

Please Note: No Reel 7 employee will ever ask for your password or OTP over the phone or by message. If you receive any such communication, ignore it immediately and report it to us.

Your data is secure — join with confidence

Your privacy is fully protected at Reel 7. You've read our transparent policy — now register with confidence.

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18+ | Responsible Gaming | Terms & Conditions

Reel 7 Privacy Policy — how your information is kept secure